This policy explains how billing works for the Striq VPN service ("Striq", "Service") and under what conditions a refund may be available. This document forms an integral part of the Terms of Service.
1. How billing works
Each plan is prepaid for its full term. If you manually pay, it is a single charge. If you activate auto-renewal, charges occur automatically at the start of each new term.
The per-month figure shown in the pricing interface is the term price divided across the months it covers, provided solely for comparison purposes.
The price of your active term does not change during its duration. Prices for future terms may change at any time without prior notice.
2. Renewals
Access ends when the term expires unless you have activated auto-renewal.
If you have auto-renewal enabled, the Service will automatically charge your account to renew your subscription. You can cancel auto-renewal at any time through the bot's Help menu. Canceling auto-renewal stops future charges but does not refund past charges. If auto-renewal is off, you must manually purchase a new term.
3. Data boosts
One-time data boost purchases (additional data volume) are non-refundable once applied to a subscription. Bonus data added by a boost is valid until the next renewal of the associated subscription and resets upon renewal.
4. Refund eligibility
If the Service does not work for you, you may request a full refund within 3 calendar days of a purchase, provided the subscription has transferred less than 10 GB of traffic during that period.
After the 3-day window, or once more than 10 GB of traffic has been used, the term is non-refundable except where a refund is required by applicable mandatory consumer protection law.
Partial, pro-rata, or proportional refunds for an unused portion of a term are not provided under any circumstances.
5. How to request a refund
Submit a refund request by contacting support@striq.cc from the same communication channel or email associated with your subscription.
Approved refunds are returned via the original payment method through the payment processor. Processing times depend on the payment provider and may take up to 14 business days.
We reserve the right to deny a refund request if we determine, at our sole discretion, that the request is fraudulent, abusive, or made in bad faith.
6. Chargebacks and payment disputes
If you believe you are entitled to a refund, you must request one through the proper channel described above before initiating any chargeback or payment dispute with your bank or payment provider.
Opening a chargeback or payment dispute without first requesting a refund may result in immediate termination of your subscription without any further refund or compensation.
7. Failed and duplicate payments
A confirmed duplicate charge for the same term is refunded upon verification.
A payment that is successfully processed but does not result in working access is either refunded or the access is provided — at your choice, upon contacting support@striq.cc.
8. Termination for breach
No refund, credit, or compensation of any kind is provided when a subscription is terminated due to a breach of the Terms of Service or the Acceptable Use Policy.