This document identifies the sole official communication channel for the Striq VPN service. All support, legal, billing, and general inquiries should be directed exclusively to the contact listed below.
1. Official contact
The sole official email address for all inquiries regarding the Striq VPN service is: support@striq.cc.
This address is to be used for: technical support requests; refund and billing inquiries; reports of acceptable use violations or abuse; data deletion and privacy requests; legal correspondence and notices; and any other matters relating to the Service.
2. Response times
We aim to acknowledge all inquiries within 48 hours on business days. Actual resolution time depends on the complexity of the matter.
Legal inquiries and formal notices may require additional processing time.
3. Verification
Any communication purporting to be from Striq that originates from an address other than support@striq.cc should be treated as potentially fraudulent. We do not conduct official business through social media direct messages, third-party messaging platforms, or any email address other than the one listed above.